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FAQS

Where do we deliver ?
We ship to almost every country in the world using colissimo. Colissimo is the insured and registered parcel delivery service offered by la poste (french public postal service). the delivery time is of 2 to 5 working days after our shipment in the european union, 8 to 10 days for the rest of the world. Your colissimo order will be hand delivered to your address. if you are absent, a note will be left and you will have 15 days to collect your parcel from your post office. from time to time the courier cannot leave a note in your mailbox - we advise you to contact our post office to see if your parcel has arrived. The tracking number will be sent to you in an email confirming the shipment of your order. The shipping cost is a flat rate per item to be estimated in you cart.

Do we accept returns?
You are not satisfied with your order we can exchange or refund you the products concerned. The expenses of sending and return will be then payable by you. you have a 7 days deadline as from the date of reception to return us the products. to receive a full refund, your item must still be in its original packaging, unopened or tampered with.Please contact us at cleverkids@live.fr

What if I need help with checkout ?
Email us at
cleverkids@live.fr. Someone will get back to you within hours.

How do I make a purchase on Cleverkids ?
Every item is linked to a description and price in the shopping cart. Just click on the thumbnail and “add to cart”. Follow the steps from there.

What methods of payment do you accept ?
We accept most major credit cards through the shopping cart including Paypal.

How much is shipping ?
Shipping is based on weight and depends on if you are ordering from France or internationally. Shipping starts at 6 euros Postal shipping for French customers and 9 euros Standard shipping for customers outside France for orders under 1 kilo (about 1-3 tees).

How long will it take to ship my order ?
We typically process orders within 48 hrs. Work from current shows that need special handling can take up to 10 days. When shipping USPS time in transit may vary.

International shipping
We use only Express Mail International shipping, originating with french postal service. This service is trackable. All items will be shipped with insurance for the full value. Therefore this is the amount that needs to be declared on customs forms. All packages require a customs form with the declared value. Recipient will be responsible for any customs fees incurred in the country of import.